p200mFrequently Asked Questions

No. We permit one active account per person. If you open a second account, both will be suspended and any funds in either account may be frozen pending investigation. This rule helps us prevent fraud and comply with anti-money-laundering law. If you have forgotten your password or username, use the password-recovery link on the login page instead of opening a new account. If you believe your first account was compromised or closed in error, contact our support team and we will review your situation.

During registration on p200m, you provide your email, a username, a password, and your mobile number. These details are verified to prevent duplicate accounts and to enable password recovery via SMS. Before your first withdrawal, we require identity verification (KYC): you will upload a photo of your passport or national ID, and we may ask for a selfie to confirm your identity. This step complies with Indonesian anti-money-laundering regulations. Your data is encrypted and stored securely; we do not sell your information to third parties.

If you notice login attempts you did not make, or if your balance has changed without your action, contact our support team immediately. We will review your account activity and may temporarily freeze your account to prevent further unauthorized access. If your password has been compromised, change it right away using the password-recovery page. We strongly recommend enabling two-factor authentication (2FA) in your account settings—this adds an extra layer of protection by requiring an SMS code or authenticator-app code at login. Never share your password or 2FA code with anyone, including p200m staff.

To deposit via online payment, e-wallet, or mobile banking on p200m, log into your account and select "Deposit." Choose your e-wallet, enter the amount, and confirm. You will be taken to your e-wallet app, where you authenticate the payment. Once approved, the funds appear in your p200m account instantly. Alternatively, you can use local payment to scan and pay—open your e-wallet, scan the QR code shown in p200m, and the payment completes in seconds. All three methods (online payment, e-wallet, mobile banking, local payment) are available 24 hours a day. There are no hidden fees; the deposit amount is what you see on p200m.

If a deposit does not complete, the funds remain in your e-wallet or bank account and do not appear on p200m. Check your payment method to confirm the transaction was not charged. If you were charged but p200m shows no deposit, contact our support team with your transaction receipt (screenshot or confirmation number). We will investigate and either process the deposit manually or initiate a refund. For bank transfers via online payment, e-wallet, mobile banking, or local payment, delays of a few hours are normal, especially during peak times around Idul Fitri or Idul Adha. If a transfer is pending longer than expected, contact your bank first to confirm the money left your account.

Our weekly cashback offer returns a small percentage of your net losses on selected games. The exact percentage and eligible games are shown in your account under "Promotions." Cashback is calculated at the end of each week and credited automatically to your account—no claim form needed. To qualify, your account must pass KYC verification and your withdrawal method must be confirmed. Cashback is subject to our standard withdrawal terms and processing times. Read the full promotion details on our Promotions page for specific rules, game eligibility, and any minimum-activity requirements.

RTP (Return to Player) is the percentage of money a slot game pays back to players over a very long period. For example, a game with returns an average of 96 pence for every pound wagered, over thousands of spins. The remaining non-specific info is the house edge. RTP does not predict what you will win in a single session—it is a statistical average across millions of plays. Every game on p200m shows its RTP in the game details or help menu. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways all have their RTP published. Higher RTP does not guarantee better results in your next session; all slot outcomes are generated randomly.

Our support team aims to respond to account-related queries (login issues, deposit problems, withdrawal status) within a few hours during business hours. Security-sensitive requests (password reset, account lock) may take longer as we verify your identity. Game-rule questions are usually answered within one business day. During holidays such as Idul Fitri or Nyepi, response times may be extended. For urgent issues, email our support team directly rather than using in-app chat—this creates a ticket record and helps us prioritize. Check your email regularly for status updates and do not open a duplicate request, as this may delay your resolution.

Before your first withdrawal from p200m, you must complete KYC (Know Your Customer) verification. This requires a clear photo of your passport or national ID (KTP) and sometimes a selfie taken at the same time. Your name, date of birth, and ID number on the document must match your account registration. We verify this information against anti-money-laundering databases to comply with Indonesian law. Verification usually completes within one business day. Once approved, you can withdraw to the bank account or e-wallet you registered. If verification is delayed or rejected, we will email you with next steps. Do not attempt to resubmit under a different name or ID—this will result in account suspension.

p200m is available only where local law permits. Our service is not offered in all countries or regions. You are responsible for confirming that access to p200m is legal in your jurisdiction before you open an account. Our Terms of Use and Privacy Policy, linked at the bottom of every page, explain our full access policy and your rights. If you have specific questions about whether p200m operates in your location, contact our support team. We may use geolocation to verify you are in a supported jurisdiction, and we may decline service in restricted regions. Attempting to access p200m via a VPN or proxy from a prohibited jurisdiction may result in account suspension and forfeiture of funds.